Fees & FAQ’s

 Investment:

Individual Counselling
  • 15 min enquiry Free
  • 50 min session $120 (Individual)
  • 50min session $90 (student/concession)
  • Sliding scale for low income contact us to discuss
Couples Counselling
  • 15 min enquiry Free
  • 50 min session $160
  • 90 min session $210
Equine Assisted Counselling (Tuesday Appointments Only)
  • 15 min enquiry Free
  • 50 min Individual session $190
  • 50 min Group session (3-4 participants) $100 each
NDIS Participants Counselling & Equine Assisted Counselling
  • 15 min enquiry             Free
  • Counselling Session – Improved Daily Living Skills
    – Assessment Recommendation Therapy or Training – Counsellor 

Equine Assisted Therapy
–  Assessment Recommendation Therapy And/or Training (Incl. AT) – Other Therapy 

EAP - Employee Assistance Program
  • POA
Cancellation Policy

Our 48-hour cancellation policy is in place to ensure that when you book an appointment, the time is reserved exclusively for you, and we can provide the best service possible. To maintain this commitment, we ask that you are fully committed to attending your scheduled sessions. If you are unable to attend, we require at least two working days’ notice to allow us a reasonable chance of filling the appointment time.

We understand that sudden illness or unexpected personal emergencies can occur, and if this happens, please contact us immediately to explain the situation, and we may waive the fee. You can reach us by phone at 0401 273 958 or email at info@thryvecounselling.com.au (counselling services) . Please leave a message if the phone is unattended due to practitioners being in session.

In case of illness, we may request a medical certificate to waive the fee, as some individuals have previously abused this offer. We apologize for any inconvenience, but we strive to maintain fairness to both our clients and ourselves in regards to appointments.

Please note that if you fail to provide at least 24 hours’ notice to cancel or reschedule, you will incur a fee of 50% of the fees, and clients who do not provide any notice will incur a fee of 100% and will be unable to access further services until the fee is paid. Repeated cancellations may result in being placed on a waiting list.

 FAQ:

How do I get started?

You can book directly via our booking page or visit our Contact Page for more information.

What training do the Thryve team have ?

All of our Thryve personnel are qualified professionals in their respective fields, registered with relevant governing bodies, and have obtained First Aid certification as well as completed CPR training as part of their employment agreements.

Our Counselling staff members possess a minimum of a four-year Bachelor of Counselling degree, are registered with the Australian Counselling Association (at minimum level 2) or an equivalent governing body, and participate in external Professional Supervision. Additionally, our counsellors have extensive training in working with children, adults, and families using various therapeutic modalities, including but not limited to Acceptance and Commitment Therapy, Dialectical Behavioural Therapy, Cognitive Behavioural Therapy, Solution Focused Therapy, and Attachment Theory.

Do I need a referral?

You have the option to self-refer or to have a family member, carer, or NDIS Support Coordinator refer you (with your consent). A referral from a GP is not required to book an appointment with us. For additional information,

Please visit our Contact Page for more information.

Do you offer online Appointments?

Our Counselling and EAP services are available for online appointments via Teams/Zoom or phone, based on your preference and requirements. Many of our clients find online counselling more convenient, private, and accessible, especially for those with busy schedules, remote locations or working from home. If you prefer an online appointment, please let us know when submitting your enquiry through our Contact Form.

How do I pay for my session?
  • We accept various payment methods, including cash, debit cards, and electronic funds transfers.
  • Invoices will be issued promptly upon completion of services or as otherwise agreed upon.

If your session is covered under your organization’s EAP program, no payment details are required during the booking process.

If you have any inquiries concerning billing, please reach out to us directly.

Can I claim a Medicare rebate ?

Although we don’t offer any services directly through Medicare, we’ve incorporated the rebate into our pricing framework so that you can still access support needed.

Can I claim private health rebates ?

If you possess Private Health Insurance with extras coverage, you may be qualified to receive benefits for counselling services provided to you. However, it is necessary for you to verify with your health fund to determine your eligibility for rebates.

Some of our therapists are covered by the following health funds:

ARHG including : Police Health Fund, Emergency Services Health, Phoenix Health, St Lukes Health, GMHBA and CUA Health (telehealth only), Teachers Union Health and Westfund,

Medibank Private

Bupa

AHM

HCF

Can I use my NDIS funding?

Thryve welcomes referrals for Counselling and Equine Assisted Therapy for NDIS clients who are self-managed or plan-managed. We provide brief therapeutic interventions, which typically last 6-8 sessions and are aimed at achieving a specific goal. To be eligible for our services, your NDIS plan must include the support category of “Improved daily living skills.”

Are you open after hours or on weekends?

We offer sessions on weekdays both before and after regular work hours, and on Saturday mornings by appointment. Feel free to reach out if you have any questions or would like to discuss your specific needs further.

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